We hope that you’ll love everything you ordered from SolidRock Advertising Requisites L.L.C. But if you are not satisfied, you can return or exchange it within 3 days from the delivery date.
Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Custom-Printed Products
Custom-printed products are made exclusively according to the customer’s design, artwork, size, and specifications. Because these items are produced on a made-to-order basis, they cannot be restocked or resold. For this reason, all custom-printed products are non-returnable and non-refundable once the order has been printed or produced.
Before production begins, customers are responsible for reviewing and approving all design files, specifications, and order details. Once approval is given, the order enters production and cannot be changed, cancelled, or refunded.
We do not accept returns for custom-printed items for the following reasons:
- Incorrect artwork, spelling, or design supplied by the customer
- Changes of mind or preference
- Slight variations in colors due to monitor or device display differences
- Size or layout errors based on customer-provided specifications
Exceptions
A return or replacement will only be considered if:
- The product delivered is damaged,
- The product contains a manufacturing defect, or
- The product received is different from the item ordered.
In such cases, customers must notify us within 48 hours of delivery with clear photos of the issue. After verification, we will offer a replacement or corrective solution.
Important Notes
- All claims are subject to review and approval.
- Custom-printed products cannot be returned for reasons related to customer preference, design changes, or incorrect details submitted.
- Production timelines may vary based on the complexity of the order.
We encourage all customers to double-check their artwork, specifications, and order details before confirming the order to ensure a smooth and accurate production process.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our warehouse.
Refunds (if applicable)
Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of these steps and still have not received your refund, contact us at [email protected].
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions, contact [email protected]