It is crucial that you take the time to read through the entire document thoroughly and ensure that you fully comprehend its content and implications.
Price, Payment Method
Prices are in United Arab Emirates Dirham. Payment may be made by credit card, Direct bank deposit, or cash on delivery.
Bank deposit payments require the proof of payment to be sent through email before we can proceed with printing.
Bank or wire transfers, whether local or international, may take a few days to reflect in the bank statement. Please note that we will only proceed with the production upon receiving the payment(s) in the bank.
In case of a cheque bounce, we reserve the right to charge AED 250/- as a penalty.
VAT
From 1 January 2018, the UAE has introduced VAT at a standard rate of 5%, which will be chargeable on goods and services in the UAE.
You may update your VAT details by sending us the necessary documents via email, which will be reflected in your invoice.
Proofs and Artworks
If SolidRock Advertising Requisites L.L.C submits to the client a proof of design/artwork, SolidRock Advertising Requisites L.L.C will not be responsible for any errors that appear in the proof or artwork and which were not corrected by the client before the order was completed.
Cancellations and Refunds
Every order is subject to a cancellation fee. The cancellation fee is 10% or AED 200, whichever is less. This is to cover the prepress costs related to your order.
Orders paid by credit card are subject to a processing fee. This is charged by the credit card portal. For this reason, if you cancel by credit card, we are unable to refund you the full amount. Refunds may take 7 business days to complete.
Clients have the right to cancel or modify an Order as long as it has not started production.
SolidRock Advertising Requisites L.L.C will be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer.
If the User ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or files a voluntary petition for bankruptcy protection or an assignment for benefit of creditors or is the subject of an involuntary bankruptcy petition, then in any such event, SolidRock Advertising Requisites L.L.C. without prejudice to other remedies shall have the right not to proceed further with the contract or any other work for the client.
Return Of Goods
At SolidRock Advertising Requisites L.L.C., we take great care to ensure the quality of our products and the accuracy of every order. Please note that many of our items are custom-printed with the client’s unique design. As such, these personalized products are non-returnable and non-refundable.
For all other non-customized items, returns may be considered under certain conditions, such as manufacturing defects or incorrect items supplied. In such cases, products must be returned in their original, unused condition with all packaging intact.
SolidRock Advertising Requisites L.L.C. reserves the right to review each return request individually. The decision made by Solidrock on the eligibility and acceptance of a return is final.
We recommend reviewing all order details carefully before confirmation to avoid any issues.
Non Payment
Retention of ownership
Until the client has paid all sums outstanding concerning the Goods:
(a) Property in the Goods does not pass from SolidRock Advertising Requisites L.L.C. to the client.
(b) If the Goods are in the client’s possession, the client holds the Goods as trustee for SolidRock Advertising Requisites L.L.C. and must store the Goods so that they are identifiable as the property of SolidRock Advertising Requisites L.L.C.
Exchange or Return of Goods
Please get in touch with our Customer Service by phone or email within 7 business days from the date you received your printed materials.
In case of production errors and/or defects, we will offer to reprint your job.
Clients will be responsible for fixing any errors discovered during the design process, or authorise us to print as-is or we can make necessary modifications or design adjustments for a small fee.
SolidRock Advertising Requisites L.L.C will not be responsible for any damages or claims incurred by you or your business caused by receiving printed materials that are defective or incomplete or which you receive later than the estimated delivery date.
Shipping Policy
(A) Delivery Notification SolidRock Advertising Requisites L.L.C will notify the client when the Goods are ready for collection by email or over the phone.
(B) Collection Unless SolidRock Advertising Requisites L.L.C. and the client agree otherwise, the client must collect the Goods from SolidRock Advertising Requisites L.L.C.’s premises upon being notified that the Goods are ready for collection.
(C) Incorrect delivery address. In the event of incorrect or invalid delivery addresses, SolidRock Advertising Requisites L.L.C. will not be liable to indemnify the client for multiple delivery attempts.
Quantity delivered
Every endeavor will be made to deliver the correct quantity delivered, but owing to the difficulty of producing exact quantities, estimates and/or orders are conditional upon a margin of five percent being allowed for overs or shortages, which shall be charged or deducted on a run-on cost basis.
Force Majeure
SolidRock Advertising Requisites L.L.C. shall not be held liable for experiencing delays in performance as a result of strikes, lockouts, riots, floods, severe weather, earthquakes, fires, casualty, acts of God, acts of public enemy, epidemic, quarantine restrictions, freight embargo, lack of transportation, government restrictions of priority, litigation, insurrection, war, inability to procure required materials and other acts of failures beyond our control.
Governing law and jurisdiction
These Terms and Conditions are governed by the laws in force in the Emirate of Sharjah, in which SolidRock Advertising Requisites L.L.C.’s premises are located, and the parties submit to the non-exclusive jurisdiction of the courts of the Emirate of Sharjah, which may hear appeals in respect of any proceedings in connection with these Terms and Conditions.